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Legal Notices

The Bribery Act 2010 – Policy & Procedure

1. Background

1.              Background

1.1           This policy sets out the firm’s procedures to be followed in order to comply with section 7 of the Bribery Act 2010. It is an offence under section 7 of the Act for the firm to fail to prevent bribery. If any employee or person associated with the firm commits an act of bribery then the firm may be liable.

1.2           The daily overall responsibility for the compliance with the Bribery Act and the implementation of the policy rests with the COLP and Head of Risk and Compliance.  They are to be consulted on any matter where the possibility of unlawful acts could arise.

1.3           It shall be a condition of the contract of employment of all employees that they shall at all times observe the requirements of this policy.

1.4           Employees shall report any attempt at bribery which comes to their attention, whether it consists of an approach to one of them or an act done by an associated third party.  In the first instance the report should be made to the COLP.

1.5           Any person who reports a suspicion of bribery will not be subject to any form of victimisation for making report, whether or not the suspicion turns out to be justified.

2. Hospitality

2.1           Promotional expenditure which seeks to improve the image of the firm, to establish professional relationships and to maintain them is not unlawful if it is reasonable and proportional.

2.2           Staff should be aware of this policy and will be required to consider the procedures when any hospitality event is offered to a client, prospective client or intermediary.

2.3           Circumstances where an employee is invited to an event, a similar procedure should be followed.

2.4       Instances of hospitality with an estimated value of greater than £150, should be recorded on the Firm’s gifts and hospitality register. It will also be necessary for you to obtain prior approval to give or receive the hospitality.

3. Contracts with client

No fees over and above proper professional fees agreed in advance for professional work done may be accepted.  No payment may be made to the client for the award of a contract for services.

4. Third parties

A third party instructed by the firm should be engaged to act on behalf of the firm in a manner consistent with this policy.

5. Gifts and Charitable and Political Donations

5.1       Where a client or third party proposes to make a gift to a member of the firm with an estimated value of £100 or less, such gifts may be accepted without approval and without, in the case of partners, any need to account to the firm for it. You will need to notify the COLP of the gift (provide a brief description of the gift) and let them know the estimated value as they will need to be logged onto the firm’s gift & hospitality register.

5.2       Where a client or third party proposes to make a gift to an employee with an estimated value in excess of £100, the approval of the COLP will be required before you can accept the same. It is understood that in some cases that approval may have to be obtained retrospectively.

5.3       Gifts received by the firm, with an estimated value significantly greater than £100, may be disposed of at the COLP’s discretion (by way of a firm wide raffle, as an example) or in certain circumstances, may have to be rejected altogether.

Complaints Procedure


At Child & Child, we aim to provide you with a high-quality legal service and to treat you fairly. We wish to hear about any issues to ensure that we can make improvements to our service. At Child & Child, we take complaints seriously. If you are dissatisfied with any aspect of our service, including our charges, please contact us so that we can do our best to resolve your concerns.

This is our external complaint handling procedure (CHP).

If you have concerns or issues with our service, please address these initially to the partner with overall responsibility for your matter identified in your client care letter.  

If your issues or concerns are not addressed to your satisfaction by that partner, you may make a formal complaint to our complaints partner, Nicholas Yapp, e:nicholasyapp@childandchild.co.uk or by post to him at our address Child & Child ,22 King Street, London, SW1Y 6QY.

How to make a complaint

So that we properly understand the issues or concerns you wish to raise, please set out:-

  • Your full name and contact details;
  • Your file reference number (this usually appears on letters and emails we have sent to you);
  • Details of your concerns /issues, identifying any key dates or documents /correspondence to which your concerns /issues relate.
  • What action you consider it appropriate for us to take having regard to the issues and concerns raised by you.
How we will deal with your complaint

Once we have received your complaint, we will acknowledge it and commence our investigation. Typically, that investigation will involve: –

  • A review of your complaint and any issues or concerns raised;
  • A review of your file and any documents referred to in your complaint;
  • Discussing your complaint with the person dealing with your matter or who dealt with your matter, where practicable;
  • In appropriate circumstances, meeting with you.

If we need you to clarify any aspect of your complaint, we will write to you and ask you to provide clarification within a set time period. Any delay by you in responding to such a request may result in a delay to our final response to your complaint.

We will usually inform you in writing of our response to your complaint, following our internal investigation, within twenty-eight days of your complaint being made. If we need longer, we will inform you and explain why further time is required.

If you do not agree with our conclusions, we will have exhausted our complaints process and we will close the complaint.

We will not charge you for dealing with your complaint.

If we do not resolve your complaint

The Legal Ombudsman expects us to resolve a complaint within eight weeks of receiving it. The Legal Ombudsman is an independent complaints body which has the power to investigate complaints made about legal services.  Its details are:

www.legalombudsman.org.uk   t: 0300 555 0333; e: enquiries@legalombudsman.org.uk

Legal Ombudsman, PO Box 6167, Slough, SL1 0EH

Not everyone is eligible to use the Legal Ombudsman service. You can find out more about eligibility and the service provided by it at:


The Legal Ombudsman expects complaints to be made to it within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern; or within six months of our final response to your complaint, if that is earlier.

If your complaint relates to our professional behaviour; taking or losing your money; treating you unfairly e.g. because of your age or  a disability; or in relation to any dishonesty, you can visit  the SRA’s website and raise your concerns at (https://www.sra.org.uk/consumers/problems/report-solicitor).

If your complaint relates to our bill, you may you may apply to the Court for an assessment of the bill under Part III of the Solicitors Act 1974 and/or you may also be able to complain to the Legal Ombudsman (see above). The Legal Ombudsman may not deal with a complaint about a bill if an application has been made to Court.

Please note that if some or all of our bill remains unpaid, we may charge interest on the amount outstanding in accordance with our contract with you . We reserve the right, at our discretion, to take steps to recover the amount outstanding even if you have made a complaint.

Cookies Policy

The One-Minute Guide To Our Use Of Cookies

Interested in this issue but short of time? Here’s what we think you need to know:

  • We use cookies to make our website easier for you to use
  • We use cookies to help stop our online forms from being used to send spam email
  • We use cookies to monitor usage so we can spot trends and make improvements
  • We do not use cookies to identify individuals (and never will)
  • We do not store personal information in cookies
  • Information about what cookies are set

We believe that our use of cookies is necessary for the smooth functioning of the website. We do not believe that they pose any threat to your personal privacy or online security and we recommend that you ‘allow’ cookies. If you ‘disable’ cookies the interactive functions of the website will not operate (data submission via forms, as well as user registration, user login, and many other features of the website cannot work fully without using cookies).

Is This GDPR or PECR?

The original EU legislation that became known as the ‘E-Privacy Directive’ was published in 2003 and implemented as European Directive – 2002/58/EC then amended by Directive 2009/136/EC that included a requirement to seek consent for cookies and similar technologies. The EU Directive entered UK law on 26th May 2011 as ‘The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011′ often referred to as PECR – and this is still in force today. PECR sits alongside the more widely known legislation GDPR – both are regulated by the Information Commissioner’s Office (ICO) www.ico.gov.uk.

What Are Cookies?

What Are Cookies?

A cookie is used by a website to send ‘state information’ to a user’s browser and for the browser to return the state information to the website. The state information can be used for authentication, identification of a user session, user preferences, shopping cart contents, or anything else that can be accomplished through storing text data on the user’s computer.

Cookies cannot be programmed, cannot carry viruses, and cannot install malware on the host computer. However, they can be used to track users’ browsing activities, which was a major privacy concern that prompted European and US law makers to take action.

Cookies are used by most websites for a variety of reasons – often very practical reasons to do with the operation of the website. However, they are also used to monitor how people are using the website (which pages are visited and how long is spent on each page). Each ‘visitor session’ is tracked even though no effort is made to try to identify the user in person.

The new legislation states that users must be able to opt-out from having cookies stored on their computer.

What Happens If You Decide To Opt-Out?

If you decide to disable cookies, we record this so you don’t get asked the question again. You will find that most of the website works as expected although functions that rely on cookies are obviously disabled. These functions include online forms (e.g. our Make an Enquiry form) or any feature that requires you to log in.

We use a cookie to remember your cookie preferences, which has a couple of consequences:

  • If you delete all your cookies you will have to tell us your preference again
  • If you use a different device, computer profile or browser, you will have to tell us your preference again
Further Information About Our Use of Cookies

Cookies That Are Strictly Necessary

‘Strictly Necessary’ cookies let you move around the website and use essential features like secure areas and online billing. These cookies don’t gather any information about you that could be used for marketing or remembering where you’ve been on the internet.

McQueen Consultancy


This cookie is set to provide a unique identification of the User and is passed back to the server with each subsequent request. The cookie allows us to distinguish between requests from multiple Users vs. multiple requests from the same User. The information is used by many features of the Content Management System as well as the systems responsible for protecting the website from abuse (e.g. a Denial of Service attack).

McQueen Consultancy


This cookie controls whether the ‘privacy options’ tab has been shown to the use. The tab appears only once per session on the first page that the User lands on.

Performance Cookies

‘Performance’ cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don’t collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works.

Google Analytics



These cookies are used to collect data about how visitors use our site. We use the data to compile reports and to help us improve the site. The cookies mostly collect anonymous data although Google do use the IP address but this is not shared with the MDU. Example data we collect includes the number of visitors to the site, where visitors have come to the site from and the pages they visited.

More information from Google.

Other Cookies (Rarely Used)

These are cookies only occasionally used. The cookies are included here in case you find one and want more information.



Bing is a search engine and advertising platform owned by Microsoft. This cookie is used by Bing Ads to assist with event tracking.
More information from Bing

Ruler Analytics

(several like this)

Ruler Analytics is a system for tracking the source of website enquiries by phone or form submission.
More information from Ruler Analytics






HubSpot is a widely used platform for marketing and CRM.
More information from HubSpot.



Cloudflare is a service that can be used to provide additional security and distributed processing to large website.
More information from Cloudflare





CrazyEgg is product that provides detailed information about how a particular page is being used – it can monitor mouse movements and construct heatmaps to help us understand how better to structure our content. The product is a diagnostic tool so is usually only used for a few weeks at a time.
More information from CrazzyEgg


(several like this)

Comm100 is a product that can be used on a website to provide real-time chat.
More information from Comm100







ApexChat is a product that can be used on a website to provide real-time chat.
More information from ApexChat






Tawk is a product that can be used on a website to provide real-time chat.
More information from Tawk



Ngage is service that provides outsourced phone handling and callbacks to qualify website enquiries.
More information about Ngage

Google Analytics


These cookies appear on older sites which use an old method to incorporating Google Analytics.


These cookies are used to collect data about how visitors use our site. The data is used to compile reports and to help improve the site. The cookies mostly collect anonymous data although Google do record the IP address but this is not shared with us. Example data we collect includes the number of visitors to the site, where visitors have come to the site from and the pages they visited.
More information from Google .





Moneypenny is a provider of outsourced reception.
More information about Moneypenny

Equal Opportunities

Policy Statement

The firm is committed to equal opportunities and non-discrimination on the grounds of race, colour, nationality, ethnic or national origin, age, sex, sexual orientation, marital status, disability, religion or belief and in respect of the recruitment, training, development and promotion of our employees.                        

We are also committed to the principle that employees should be able to work in an environment free from intimidation, bullying and/or harassment.


Legal Disclaimer

Legal Disclaimer Information

The materials appearing on this website do not constitute legal advice and are provided for general information purposes only. No warranty, whether express or implied is given in relation to such materials. We shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.

If you have a complaint, please refer to our Complaints Procedure, above.

Modern Slavery Statement

Policy Statement

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another to exploit them for personal or commercial gain. We have a zero-tolerance approach to modern slavery, and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.

We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chain, consistent with our disclosure obligations under the Modern Slavery Act 2015. We expect the same high standards from all of our contractors, suppliers and other business partners, and as part of our contracting processes, we include specific prohibitions against the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude, whether adults or children, and we expect that our suppliers will hold their own suppliers to the same high standards.

This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, second workers, volunteers, interns, agents, contractors, external consultants, third-party representatives and business partners.

This policy does not form part of any employee’s contract of employment and we may amend it at any time.

Responsibility for the statement

The board of directors has overall responsibility for ensuring this policy complies with our legal and ethical obligations, and that all those under our control comply with it.

The head of risk & compliance has a primary day-to-day responsibility for implementing this policy, monitoring its use and effectiveness, dealing with any queries about it, auditing internal control systems and procedures to ensure they are effective in countering modern slavery.

Management at all levels are responsible for ensuring those reporting to them understand and comply with this policy and are given adequate and regular training on it and the issue of modern slavery in supply chains.

Privacy Policy

Policy Statement

Child & Child is the trading name for Child & Child Law Limited, a limited liability company No 11554363, regulated by the Solicitors Regulation Authority under SRA number 667053.

In accordance with The General Data Protection Regulation 2018, (GDPR), Child & Child is registered as a ‘Data Controller’ on the public Register of Data Controllers as maintained by the Information Commissioner Office (ICO).

We are committed to ensuring that the information you provide to us during the course of our relationship is safe and secure. In line with the implementation of GDPR, we have made some changes to our Privacy Policy.

What information will we collect from you?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

In order to ensure that the data we collect from you is being processed lawfully and fairly in accordance with the GDPR, we will only collect information from you that is relevant to the matter that we are instructed with. For example, by retaining us in a matter you are authorising us to process your personal data upon a contractual basis. In particular, whilst acting for you we may collect the following information which is defined as ‘personal data’: Personal details, such as family, lifestyle and social circumstances, financial details and business activities of the person whose details we are processing.

We may also collect information that is referred to as being in a ‘special category’. This could include: physical or mental health details, racial or ethnic origin, religious beliefs or other beliefs of a similar nature, biometric data, criminal convictions & sexual orientation. You authorise us to process this data on the basis that it is necessary for the establishment, exercise or defence, or legal claims under a contract.

How will your information be used?

Much depends on the purpose of our relationship. Generally, we will use your information for the provision of legal advice necessary for the performance of the contract between us. We may also use it for: Administering any accounts, processing your bank/credit card details in order to obtain payment, the prevention and detection of fraud, credit reference checks (where appropriate).

From time to time we may need to disclose information to third parties such as barristers, accountants and government agencies. It may also be necessary to permit third parties (such as auditors, our professional indemnity insurers and the Solicitors Regulation Authority) to have access to your information for administrative or regulatory purposes. On occasion, we may be obliged to transfer information to countries outside the European Economic Area which do not provide the same level of data protection as the UK.

If we decide to share your information with others, we will provide you with as much information about the intended recipients as we reasonably can be expected to, before it is shared. Under our Code of Conduct 2019 (Regulations that apply to law firms), there are very strict rules governing solicitors and who they can share your information with. This will normally be limited to other people who will assist with your matter. This may include: barristers and other solicitors, medical experts, healthcare professionals, social and welfare organisations the courts and tribunals, in the event that your matter becomes litigious (please note this is not an exhaustive list).

From time to time, we may use your personal information for marketing purposes. Under GDPR, we are obliged to ask if you object to us sharing your information for marketing purposes. If you do not want us to share your personal information for marketing purposes, you must let us know. You may receive an email asking you to provide us with consent. Our retainer letters (or client care) letters also provide an opportunity for you to provide us with consent, should you wish to ‘opt in’ for marketing purposes.

We may occasionally send you mailings which you have requested or we feel may interest you and/or are relevant to you (and your business). Such mailings may include details of our products and services; newsletters; briefing notes and legal updates; and invitations to our various training seminars and other social events.

We will use reasonable endeavours to keep any information provided to us, secure and to take appropriate technical and organisational measures against any unauthorised or unlawful processing/ accidental loss/destruction/damage of any personal data within that information. It is impossible to guarantee that your information will be free from every possible security breach and you acknowledge and accept that risk when engaging with us. We may also disclose your information to your family, associates or representatives and we may also disclose your information to debt collection agencies.

We shall not disclose any of your personal information which we obtain as a result of a relationship with Child and Child, except: As is reasonable and necessary for the purpose of carrying out your instructions; As required by law including in response to any requests for information under freedom of information or environmental legislation; As required by any regulatory, governmental or other authority (including the SRA) to which we are subject too; As is required to enable us to enforce our rights under the client care letter (or retainer)

We use cookies when you visit our website (a cookie is a small piece of data, sent from a website and stored in the user’s web browser while the user is browsing). Every time the user loads the website, the browser sends the cookie back to the server to notify the user’s previous activity. Cookies perform essential functions in the modern web. We may obtain information about your general internet usage by using a cookie which is stored on your browser or the hard drive of your computer. Cookies can help us to improve the website and to deliver a better and more personalized service. Some of our cookies are essential to enable our website to operate properly. You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. Our database of personal details, is used by us, and third parties acting on our behalf, for client administration and marketing related purposes.

How long will we keep your information for?

In relation to client matters, we will keep information throughout the period of time that we are retained and afterwards for a minimum of six years, as we are required to do so by law. We will ensure any softcopy sensitive personal information is saved safely on our systems and hard copy files are stored in a secure facility. Any other information will be kept for as long as is necessary for us to fulfil the purpose of any relationship you have with us.

Where we store your data

All soft copy information you provide to us is stored on our highly secure servers. All hard copy documentation is secured in our offsite specialist storage facility.

Contacting us about your information

You have a number of new rights under GDPR in relation to your personal information. You can make a number of choices about how we collect and use it. For example, you can decide not to receive marketing material from us, tell us you want to receive marketing communications, and object to the way(s) in which we use your personal information. Note that some of these changes, may impact our ability to conduct the purpose of our relationship.

If you would like to see the information we hold about you (requesting a subject access request, a SAR), or would like to be removed from our database and/or any mailing lists, please contact our Data Protection Officer, Robert Biles at robertbiles@childandchild.co.uk

Please note that upon receipt of a SAR, we will ensure any information you are entitled to, will be forwarded to you within 30 calendar days. It is important that the personal information we hold about you is accurate and current.

If you are aware that any information we hold about you is inaccurate, please contact our DPO to update any personal information we hold about you at robertbiles@childandchild.co.uk

If you would like personal data that we are holding about you deleted (where there is no valid reason for holding onto it), you must contact our DPO at robertbiles@childandchild.co.uk

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact our DPO at robertbiles@childandchild.co.uk

Who can you complain to if you are unhappy about the information we are holding about you?

If you are unhappy about how we are using your information then initially you should contact our Data Protection Officer (DPO) at robertbiles@childandchild.co.uk. If your complaint remains unresolved, then you can contact the Information Commissioner’s Office, details available at www.ico.org.uk

You have the right to be forgotten (Erasure). Data Subjects have the right to request that all their data be erased (this is not an absolute right and we may continue to process your data if it remains necessary for the purpose it was originally collected). If you do not wish to receive information from us and our services, or wish to receive only certain kinds of information, or wish to receive information only by a particular method please notify our DPO whose details are set out above.

Website Terms of Use

Terms of Use

The information and opinions contained on this website are for general interest and information purposes only and are not intended to constitute specific legal, commercial or other professional advice and should not be relied on or treated as a substitute for specific advice relevant to particular circumstances, while we seek to ensure that the contents are not misleading or outdated, users should obtain specific legal advice before making or refraining from making any business or personal decisions.

Child & Child and its partners and staff accept no responsibility for any loss or damage arising from any material on the website.

We are not responsible for the content of any other site, including any site through which you may have gained access to our site or to which you may gain access from our site.